Privacy Policy

Last updated: 12 December 2025This Privacy Policy explains how Facey Kendall O’Dea Pty Ltd trading as Facey Property (“we”, “us”, “our”) collects, uses, discloses and stores personal information, and how you can access and correct your personal information.

1. Who we are

Facey Property 10A E J Court, Dandenong South VIC 3175 Phone: (03) 9701 4455 Email: info@faceyproperty.com.auWe are a specialist industrial and commercial real estate agency providing sales, leasing and property management services.

2. Our commitment to privacy

We respect your privacy and are committed to handling personal information in an open and transparent way, consistent with Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). :contentReference[oaicite:1]{index=1}

3. What personal information we collect

We may collect the following types of personal information:
  • Contact details (such as name, email address, phone number, company name and role).
  • Enquiry details (such as the content of messages you submit via our website or email).
  • Property-related information relevant to sales, leasing, inspections, valuations and property management.
  • Applicant information (where you submit a leasing application), which may include identification documents and financial/referee information you provide through the application process.
  • Website usage data (such as IP address, browser type, device information, pages visited, and approximate location), collected via cookies and similar technologies.

4. How we collect personal information

We collect personal information in a number of ways, including when you:
  • submit an enquiry or form on our website (including “Contact Us”, property enquiry forms and leasing-related forms);
  • call, email or otherwise contact our team;
  • apply to lease a property or provide information during sales/leasing/property management processes;
  • interact with our social media pages; and
  • browse our website (via cookies and server logs).

5. Why we collect, use and disclose personal information

We collect, use and disclose personal information to:
  • respond to enquiries and provide our services (sales, leasing, marketing campaigns and property management);
  • process leasing applications and related due diligence;
  • arrange inspections, appraisals, valuations and property communications;
  • send service-related notices and updates;
  • improve our website, services and customer experience;
  • meet legal and regulatory obligations, and manage complaints or disputes; and
  • conduct marketing (where permitted by law and your preferences).

6. Direct marketing

We may send marketing communications about properties, services, insights or events that may interest you. You can opt out at any time by using the unsubscribe link (where provided) or by contacting us at info@faceyproperty.com.au.

7. Cookies and analytics

Our website may use cookies and similar technologies to operate effectively, remember preferences, and understand how visitors use the site. You can usually manage cookies through your browser settings. Disabling cookies may affect parts of the website.

8. Third parties we may share personal information with

We may disclose personal information to third parties where needed to provide our services, including:
  • our related service providers (such as website hosting, IT support and security providers);
  • software and form providers used to collect and process enquiries and applications (including e-signature or form platforms where applicable);
  • professional advisers (such as lawyers, accountants, auditors and insurers);
  • property owners/landlords, tenants, prospective purchasers/lessees and their representatives, where relevant to a transaction or management matter; and
  • courts, tribunals, regulators and law enforcement, where required or authorised by law.
We take reasonable steps to ensure third-party providers handle personal information securely and only for permitted purposes.

9. Overseas disclosures

Some of our service providers may store or process data outside Australia (for example, cloud hosting or software platforms). Where this occurs, we take reasonable steps to ensure your personal information is protected.

10. Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes administrative, physical and technical safeguards. No method of transmission or storage is completely secure; however, we strive to protect your information.

11. Accessing and correcting your personal information

You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will respond within a reasonable time and in accordance with applicable law. :contentReference[oaicite:2]{index=2}

12. Making a privacy complaint

If you have a privacy concern or complaint, please contact us and provide details of the issue:Email: info@faceyproperty.com.au Phone: (03) 9701 4455 Address: 10A E J Court, Dandenong South VIC 3175We will acknowledge your complaint and work with you to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). :contentReference[oaicite:3]{index=3}

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website with the updated date.